·        Where do I locate my Member ID number?

Your ID number is usually located on your membership ID card under your name.

·        How much is my OTC Benefit?


·        How often can I access my Benefit?

Your OTC benefit is a monthly benefit so you can access it each  month

·        Can I carry my Benefit over to the next month?

No. the OTC benefit is a “use or lose it” benefit.

·        Can I go over my Benefit amount?

No. You can only go up to your benefit amount

·        How long will take to receive my benefit?.

You will receive your OTC benefit 10-15 days from the day you order

·        Where do call with any questions?

If you have questions related to your Health Plan benefit please call your Molina Healthcare at 1-866-472-4585.

If you have questions regarding your OTC order please call OTC Health Solutions at 1-888-628-2770.